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ChicCaseLab Order Operation Guide
Welcome to ChicCaseLab! To ensure a smooth and efficient shopping experience on our website, please refer to the following comprehensive guide for all order-related operations.
I. Order Placement Process
Product Selection
Visit the ChicCaseLab official website, browse phone cases, watch straps, fashion items, etc., via the top-menu categories, or use the search bar for precise product searches. On each product detail page, review specifications, materials, prices, and customer reviews carefully before clicking "Add to Cart".
Cart Management
Click the "Cart" icon at the top-right corner to access your cart. Adjust item quantities, remove unwanted products, or click "Select All" for bulk checkout. If applicable, enter coupon codes in the "Coupon" field at the bottom of the cart page to apply discounts.
Order Submission
Once cart contents are confirmed, click "Checkout". On the order summary page, new customers should click "Add New Address" to enter recipient details (name, phone number, shipping address), while returning customers can select a saved address. Choose from available delivery options (standard shipping, express shipping, or in-store pickup, if applicable). Select your preferred payment method (WeChat Pay, Alipay, credit/debit card, etc.), review the total price, discount amount, and final payment, then click "Submit Order" to complete the purchase.
II. Order Payment
Payment Deadline
After submitting an order, complete payment within 30 minutes. Unpaid orders will be automatically cancelled, and inventory will be released. If you close the payment window without entering your password, return to the order details page and click "Pay Now". In case of payment failures (e.g., insufficient balance, network issues), a new 30-minute countdown will start from the failure time.
Payment Steps
Depending on your selected payment method, you will be redirected to the corresponding official payment platform. For example, WeChat Pay users will enter their password or use biometric authentication (fingerprint/face ID), while card payment requires entering the card number, expiration date, and CVV code. Upon successful payment, a "Payment Completed" message will display, and you'll receive a confirmation SMS and in-site notification. If issues occur (e.g., slow loading, error messages), contact the payment provider or our customer service at [contact number] for assistance.
III. Order Modification
Editable Content & Time Limit
Modifications are available for unpaid, unshipped orders only. Access "My Orders" via the "My Account" dropdown on the website, locate the relevant order, and click "Modify Order". You can update the shipping address (add a new address if needed), contact number, or item quantity (subject to stock availability). However, changes to product color, model, or version are not supported; cancel the order and re-place it instead.
Modification Procedure
In the editing interface, directly update the desired fields (e.g., edit address details, adjust quantity). After making changes, click "Save Modifications". Ensure new addresses are accurate to avoid delivery issues.
IV. Order Cancellation
Buyer-Initiated Cancellation
For unpaid orders, click "Cancel Order" in the "My Orders" section, select a reason (e.g., "Accidental purchase", "Changed mind"), and submit. For paid but unshipped orders, click "Request Refund & Cancel" in the order details page. Refunds will be processed via the original payment method within 1-7 business days.
Seller-Initiated Cancellation
In cases of out-of-stock items, system errors, or quality issues, we may cancel orders. You'll receive immediate SMS and in-site notifications, and payments will be refunded automatically.
V. Order Inquiry
Access Point
Log in, click "My Account" > "My Orders" to view your order list.
Filtering & Details
Orders are categorized by status ("All", "Pending Payment", "Processing", "Shipped", "Completed", "Cancelled"). Use tags or search by order number, product name, or recipient name. Click an order to view details, including item information, shipping address, payment method, order amount, and shipping status (for shipped orders, click "Track Shipment" to view real-time logistics updates).
VI. Order Fulfillment & Logistics Tracking
Shipping Timeline
Standard orders will be dispatched within 1-3 business days (pre-order/special items follow product-page timelines). Once shipped, you'll receive a SMS with the tracking number, and the order status will update to "Shipped" in your account.
Logistics Monitoring
In the order details page, click "Track Shipment" to access the third-party logistics tracking page (powered by services like KuaiDi100). Monitor warehouse processes (order generation, picking, packing) and real-time shipping updates. If tracking information stalls for over 48 hours, contact our customer service for assistance.
VII. After-Sales Services
Return & Refund
For damaged/defective items or products inconsistent with descriptions, submit a return request within 7 days of receipt via "My Orders" > "Apply for After-Sales" > "Return & Refund". Provide reasons, upload problem photos, and await a 1-2-day review. Upon approval, you'll receive a return address. Refunds will be issued once the item is received and verified. For non-quality-related returns (items must be unused, in original packaging), some products support 7-day hassle-free returns, with return shipping costs borne by the buyer.
Exchange
For quality-issue exchanges, select "Exchange" in the after-sales application, describe the problem and desired replacement details. New items will be shipped within 3-5 business days. Personal-preference exchanges require a return-refund-reorder process.
Repair (if applicable)
For repairable items (e.g., beauty devices), choose "Repair" in the after-sales section, detail the malfunction, and await contact from our team. We'll confirm repair methods, addresses, and estimated 7-15-day turnaround times.